Privacy Policy – Copy

Introduction to Privacy Policy

*Zorica Spices Delhi** (“we,” “us,” “our,” or “Company”), a spice manufacturer and e-commerce seller based in New Delhi, India, is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, store, and protect your personal information when you access or use our website (www.zoricaspices.com or any affiliated domains), mobile applications, and related services (collectively, the “Platform”) for purchasing spices and related products (the “Products”).
 
This Policy is drafted in compliance with:
– **Information Technology Act, 2000** and **Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011** (IT Rules, 2011).
– **Digital Personal Data Protection Act, 2023** (DPDP Act) and its rules (once notified).
– **Consumer Protection (E-Commerce) Rules, 2020**, requiring disclosure of data collection, usage, and grievance mechanisms.
– **Food Safety and Standards (E-Commerce) Guidelines, 2021** by FSSAI, mandating secure handling of customer data for food businesses.
– **Guidelines for E-Commerce Entities** by the Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution.
– **RBI Guidelines on Digital Payments** and **POSH Policy** for internal data security.
 
We hold **FSSAI License No. [e.g., 30200830101528449]** and **GSTIN [Insert GSTIN, e.g., 07AZFPK7481H1Z2]**. Our registered address is: **Zorica Spices Delhi, 713/13 ST. STEPHEN’S CHURCH, COMPOUND, CHURCH MISSION ROAD,  Khari Baoli, OLD Delhi – 110006, India**.
 
By using the Platform, you consent to the practices described herein. If you do not agree, please do not use the Platform. We may update this Policy; changes will be posted with the updated date, and your continued use constitutes acceptance. We notify users of material changes via email or Platform notice.
 
 
 
 **1. Information We Collect**
We collect **Personal Data** (as defined under DPDP Act) and **Sensitive Personal Data** (e.g., financial information under IT Rules) only when necessary. Categories include:
 
**A. Personal Information (Voluntarily Provided):**
– Name, email address, phone number, shipping/billing address, date of birth (for age verification).
– Account details during registration/login.
 
**B. Order and Payment Information:**
– Product preferences, order history, quantities.
– Payment details (card type, last 4 digits, UPI ID) – processed via PCI-DSS compliant gateways (e.g., Razorpay); we do not store full card details.
 
**C. Automatically Collected Information:**
– IP address, browser type, device ID, OS, location (city-level via IP), cookies, usage data (pages viewed, time spent).
– Usage analytics via Google Analytics (anonymized).
 
**D. Sensitive Personal Data:**
– Financial information (bank details for refunds).
– Health data (e.g., allergies noted in special requests, if provided voluntarily).
 
**E. Third-Party Data:**
– From logistics partners (delivery status) or marketing tools (e.g., Facebook Pixel for ads).
 
**FSSAI Compliance:** We collect only data essential for food safety (e.g., delivery address for shelf-life verification) and do not collect unnecessary biometric or genetic data.
 
We do **not** collect data from children under 18 without parental consent, as per COPPA-equivalent norms.
 
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 **2. How We Collect Information**
– **Directly:** Forms (registration, checkout, contact us), customer support calls/emails.
– **Automatically:** Cookies, web beacons, server logs.
– **Third Parties:** Payment gateways, shipping partners (Delhivery), analytics tools.
– **Cookies Policy:** We use essential cookies (for cart functionality) and optional analytics/marketing cookies. Manage via browser settings or our cookie banner. No tracking without consent.
 
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**3. How We Use Your Information**
We use data **only for legitimate purposes** under DPDP Act and IT Rules:
 
1. **Order Fulfillment:** Process orders, dispatch Products, track delivery (FSSAI-mandated traceability).
2. **Payment Processing:** Secure transactions, issue GST invoices.
3. **Customer Service:** Respond to queries, handle returns/refunds (7-day policy).
4. **Marketing:** Send promotional emails/SMS (e.g., discounts on spices) – **opt-in only** via consent checkbox. Unsubscribe anytime.
5. **Personalization:** Recommend Products (e.g., “You bought cumin, try garam masala”).
6. **Compliance:** Verify age (18+), prevent fraud, report to authorities (e.g., GST filings).
7. **Analytics:** Improve Platform (e.g., popular spices in Delhi).
8. **Legal:** Respond to subpoenas, FSSAI audits.
 
We **do not sell** your data to third parties.
 
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**4. Sharing and Disclosure of Information**
We share data **only** with:
– **Service Providers:** Payment gateways (Razorpay), logistics (Delhivery), cloud hosting (AWS India), email tools (Mailchimp) – bound by Data Processing Agreements (DPAs) compliant with IT Rules.
– **Government Authorities:** FSSAI, GST Dept., police (for fraud investigations) – as legally required.
– **Business Transfers:** In merger/acquisition (with notice).
– **Affiliates:** Zorica Spices Delhi subsidiaries (if any).
 
**No Cross-Border Transfers** except to AWS Mumbai (India servers) or verified partners with Standard Contractual Clauses under DPDP Act.
 
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 **5. Data Security**
– We implement **reasonable security practices** under IT Rules: ISO 27001, SSL encryption (HTTPS), firewalls, access controls.
– Employee training on POSH and data protection.
– Data breach notification: Within 72 hours to CERT-In and affected users (as per IT Rules).
– Passwords hashed; access logged.
 
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 **6. Data Retention**
– **Order Data:** 7 years (GST compliance).
– **Account Data:** Until deletion request or inactivity (2 years).
– **Marketing Data:** Until opt-out.
– **Logs:** 6 months.
– Secure deletion upon request, except legal retention requirements.
 
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 **7. Your Rights (as per DPDP Act and Consumer Protection Rules)**
You have the right to:
1. **Access:** View your data (email support@zoricaspices.com).
2. **Correction:** Update inaccurate info.
3. **Erasure:** Delete data (subject to legal holds).
4. **Opt-Out:** Marketing, cookies.
5. **Portability:** Receive data in readable format.
6. **Withdraw Consent:** Anytime, affecting future processing.
7. **Grievance:** File complaints.
 
**How to Exercise:** Email **dataprotection@zoricaspices.com**. Response: 48 hours; Resolution: 30 days.
 
—
 
**8. Grievance Redressal Officer**
As per E-Commerce Rules, 2020:
– **Name:** Mr. [Kapil Kumar]
– **Designation:** Grievance Officer
– **Email:** kk121978kumar@gmail.com
– **Phone:** +91-8810483050
– **Address:** Zorica Spices Delhi, 713/13 ST. STEPHEN’S CHURCH, COMPOUND, CHURCH MISSION ROAD,  Khari Baoli, OLD Delhi – 110006, India
– **Timelines:** Acknowledgment: 48 hours; Resolution: 1 month
 
For data breaches: Report to CERT-In (cert-in.org.in).
 
—
 
#### **9. Cookies and Tracking Technologies**
– **Essential:** Required for Platform function.
– **Analytics:** Google Analytics (IP anonymized).
– **Marketing:** Facebook Pixel (consent-based).
– Manage: Browser settings or our consent tool.
 
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#### **10. Third-Party Links**
We are not responsible for privacy practices of external sites (e.g., payment gateways).
 
—
 
#### **11. Governing Law**
– Governed by Indian laws. Disputes: Courts in New Delhi.
– Data Principal (You) vs. Data Fiduciary (Us) under DPDP Act.
 
—
 
#### **12. Contact Us**
– **Email:** zoricaspices@gmailcom
– **Phone:** +91-8810483050
– **Address:** As above
– **Website:** www.zoricaspices.com
 
**Thank you for trusting Zorica Spices Delhi.** We prioritize your privacy while delivering authentic Delhi spices securely to your door!
 
*Note: This Policy complies with current norms as of October 21, 2025. Consult a legal expert for audits/updates.*

This privacy policy (the “Privacy Policy”) applies to your use of the website of Razorpay hosted
atrazorpay.com, the Services (as defined under the Razorpay “Terms of Use”) and Razorpay applications on
mobile platforms (Android, Blackberry, Windows Phone, iOS etc.) (collectively (“RAZORPAY” or
“WEBSITE”)), but does not apply to any third party websites that may be linked to them, or any relationships you may have with the businesses listed on Razorpay.
The terms “we”, “our” and “us” refer toRazorpayand the terms “you”, “your” and “User” refer to you, as a
user of Razorpay. The term “Personal Information” means information that you provide to us which
personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information. Our practices and procedures in relation to the collection and use of Personal Information have been set-out below in order to ensure safe usage of the Website for you.

We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is better than the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you. By visiting this Website, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal Information in the manner set out herein below. If you do not agree with these terms, do not use the Website.

It is clarified that the terms and conditions that are provided separately, form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.

Information we collect and how we use it

We collect, receive and store your Personal Information. If you provide your third-party account credentials (“Third Party Account Information”) to us, you understand that some content and information in those accounts may be transmitted to your account with us if you authorise such transmissions and that Third Party Account Information transmitted to us shall be covered by this Privacy Policy. You may opt to not provide us with certain information, however that will restrict you from registering with us or availing some of our features and services.

We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the purposes identified below. If we use or plan to use your information in a manner different than the purpose for which it is collected, then we will ask you for your consent prior to
such use.

The Personal Information collected will be used only for the purpose of enabling you to use the services
provided by us, to help promote a safe service, calibrate consumer interest in our products and services,
inform you about online offers and updates, troubleshoot problems, customize User experience, detect and protect us against error, fraud and other criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of collection of such information.

Account information of Merchants

If you create an account to take advantage of the full range of services offered on Razorpay, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer (“KYC”) documents as per RBI regulations and any other information as may be applicable) that the User may opt to save in the User account created with Razorpay].

We use your email address to send you updates, news, and newsletters (if you willingly subscribe to the newsletter during signup, or anytime after signup) and contact you on behalf of other Users (such other Users who send you friend requests, personal messages, or other social collaboration based events). [If you do not want to receive communications from us that are not relevant to you or your use of our services, please click on the unsubscribe link provided at the bottom of such e-mails sent to you by us. We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMSs from us, please notify us at razorpay.com/support to stop receiving SMSs from us.

Razorpay assures that your Personal Information will not be made public or sold to any third party.
The User shall have an option to erase any information provided by the User including Personal Information. If a User opts for the said option of erasure, Razorpay shall delete all stored information of the User from its servers.

Customer Information

We also store customer information of customers such as address, mobile number, Third Party Wallet details, Card Details and email address making payments through Razorpay checkouts. However, only when customer chooses to share the information on the businesses powered with Razorpay applications we share the information to respective businesses. However, Razorpay is not liable in any way for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.

Activity

We record information relating to your use of Razorpay, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer Razorpay and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of User behavior and characteristics in order to measure interest in and use of the various areas of Razorpay.

However, you cannot be identified from this aggregate information. We own all the intellectual property rights associated with the Website and its contents. No right, title or interest in any downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/ or compilation (meaning the collection, arrangement, and assembly) of all the content on this Website, pursuant to applicable law.

Our logos, product and service marks and/ or names, trademarks, copyrights and other intellectual property, whether registered or not (“Our IP”) are exclusively owned by us. Without our prior written permission, you agree to not display and/ or use Our IP in any manner. Nothing contained in this Website or the content, should be construed as granting, in any way to the User, any license or right or interest whatsoever, in and/ or to Our IP, without our express written permission.

Cookies

We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of Razorpay may not work properly or at all.

Razorpay uses third party tools, who may collect anonymous information about your visits to Razorpay using cookies, and interaction with Razorpay products and services. Such third parties may also use information about your visits to Razorpay products and services and other web sites to target advertisements for Razorpay’s products and services.

No Personal Information is collected or used in this process. These third parties do not know or have access to the name, phone number, address, email address, or any Personal Information about Razorpay’s Users. Razorpay Users can opt-out of sharing this information with third parties by deactivating cookies, the process of which varies from browser to browser. Please refer to the help file of your browser to understand the process of deactivating cookies on your browser.

Enforcement

We may use the information we collect in connection with your use of Razorpay (including your Personal Information) in order to investigate, enforce, and apply our terms and conditions and Privacy Policy.

Transfer of information

We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI or other regulatory agencies (as may be required) and to provide you with services that we offer through Razorpay, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions.

These third parties are required not to use your Personal Information other than to provide the services requested by you. We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under a common control (collectively, the “Affiliates”) that we may have now or in the future, in which case we will require them to honor this Privacy Policy.

If another company acquires our company or our assets, that company will possess your Personal Information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy. We may disclose your Personal Information to third parties in a good faith belief that such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our terms and conditions and Privacy Policy; (c) comply with legal process, such as a search warrant, subpoena, statute, or court order; or (d) protect our rights, reputation, and property, or that of our Users, Affiliates, or the public.

Please note that we are not required to question or contest the validity of any search warrant, subpoena or other similar governmental request that we receive. We may disclose information in the aggregate to third parties relating to User behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors. For example, we may disclose the number of Users that have been exposed to, or clicked on, advertising banners.

Links

References on this Website to any names, marks, products or services of third parties or hyperlinks to third party websites or information are provided solely for your convenience and do not in any way constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service. Except as set forth herein, we do not share your Personal Information with those third parties, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third party websites.

User access of Personal Information

As a registered Razorpay User, you can modify some of your Personal Information and your privacy preferences by accessing the “Account” section of this Website.

Security

Your account is password protected. We use industry standard measures to protect the Personal Information that is stored in our database. We follow industry standard best practices on Information Security, as also mentioned in our website. We limit the access to your Personal Information to those employees and contractors who need access to perform their job function, such as our customer service personnel.

If you have any questions about the security on Razorpay, please contact us at disclosures@razorpay.com. You hereby acknowledge that Razorpay is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

Terms and modifications to this Privacy Policy

Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. These changes will be effective immediately on the Users of Razorpay. Please note that at all times you are responsible for updating your Personal Information, including to provide us with your most current e-mail address.

If you do not wish to permit changes in our use of your Personal Information, you must notify us promptly that you wish to deactivate your account with us. Continued use of Razorpay after any change/ amendment to this Privacy Policy shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Applicable law

Your use of this Website will be governed by and construed in accordance with the laws of India. The Users agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts/ tribunals having jurisdiction in Bengaluru in India and irrevocably submit themselves to the jurisdiction of such courts/ tribunals.

Complaints and Grievance Redressal

If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication. Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach of confidentiality or any proprietary rights of User during use of the Website or any intellectual property of any User should be immediately informed to the Grievance cum Nodal Officer at the co-ordinates mentioned below in writing or by way of raising a grievance ticket through the hyperlink mentioned below:

DPO

Mr. SHASHANK KARINCHETI

Razorpay Software Private Limited Address: No. 22, 1st Floor, SJR Cyber, Laskar – Hosur Road, Adugodi, Bangalore – 560030

Ph: 080-46669555

E-mail:dpo@razorpay.com

Grievances portal:https://razorpay.com/grievances/

Acceptance Details

Owner Id:  RQwamyZA05r7Qj

Owner Name:  zoricaspices

IP Address:  10.26.150.164

Date Of Acceptance:  2025-10-08 16:06:37 IST

Signatory Name:  KAPIL KUMAR

Contact Number : +918810483050

Email:  k1978kumar@hotmail.com