Refund Policy

# Refund and Returns Policy – Zorica Spices

**Last Updated:** February 27, 2026

Thank you for shopping at Zorica Spices, your trusted source for premium spices. We aim to ensure your satisfaction with every purchase. This Refund Policy outlines the terms and conditions for returns and refunds for products purchased through our e-commerce website, specifically for transactions processed via the Razorpay Payment Gateway. By placing an order, you agree to the terms below.

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## 1. Eligibility for Returns and Refunds

We accept returns and offer refunds under the following conditions:

### 1.1 Damaged or Defective Products
– Products received in damaged, defective, or spoiled condition.
– Packaging is torn, tampered with, or compromised during transit.

### 1.2 Incorrect Products
– You received a product different from what you ordered (wrong item, size, or quantity).

### 1.3 Quality Issues
– The product does not meet the quality standards described on our website.

### 1.4 Non-Returnable Items
The following items are **not eligible** for return or refund:
– Products opened, used, or consumed.
– Items returned after the specified return window (7 days from delivery).
– Products without original packaging, labels, or seals intact.
– Customized or personalized orders (if applicable).

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## 2. Return Window

You must initiate a return request within **7 days** of receiving the product. Requests made after this period will not be accepted.

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## 3. How to Initiate a Return

To request a return or refund:

1. **Contact Us:**
– Email: zoricaspices@gmail.com
– Phone: 8810483050
– WhatsApp: 8810483050

2. **Provide Details:**
– Order number
– Product name and quantity
– Reason for return (with photos/videos if applicable)

3. **Await Approval:**
– Our team will review your request within 24-48 hours and provide instructions for returning the product.

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## 4. Return Shipping

### 4.1 Damaged or Defective Products
– We will arrange for a reverse pickup at no cost to you.
– Alternatively, we may provide a prepaid return shipping label.

### 4.2 Customer Error (Wrong Order Placed)
– Return shipping costs will be borne by the customer.
– You may use a courier service of your choice and share the tracking details with us.

### 4.3 Return Address
Ship returns to:

**Zorica Spices**
713/13M St. Stephen’s Church Compound
Church Mission Road, Fatehpuri
Old Delhi – 110006, India

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## 5. Refund Process

### 5.1 Inspection
Once we receive the returned product, our team will inspect it to verify the condition and eligibility for a refund.

### 5.2 Refund Approval
– If approved, the refund will be processed within **5-7 business days**.
– Refunds will be credited to the original payment method used during purchase (via Razorpay).

### 5.3 Refund Amount
– **Full Refund:** For damaged, defective, or incorrect products.
– **Partial Refund:** If the product is returned in used or incomplete condition (at our discretion).
– **Shipping Charges:** Non-refundable unless the return is due to our error (damaged/defective/incorrect product).

### 5.4 Refund Timeline
– **Credit/Debit Cards:** 5-7 business days (may vary by bank).
– **UPI/Net Banking:** 3-5 business days.
– **Wallets:** 2-3 business days.

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## 6. Exchanges

We currently do not offer direct product exchanges. If you wish to exchange a product:
1. Return the original product following the return process.
2. Place a new order for the desired product.

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## 7. Cancellations

### 7.1 Before Shipment
– You may cancel your order before it is shipped by contacting us immediately.
– A full refund will be processed within 5-7 business days.

### 7.2 After Shipment
– Once the order is shipped, cancellations are not possible.
– You may refuse delivery or initiate a return after receiving the product.

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## 8. Non-Delivery or Lost Packages

If your order is marked as delivered but you did not receive it:
1. Check with neighbors, building security, or household members.
2. Contact the courier service using the tracking number provided.
3. If unresolved, contact us within 48 hours of the delivery date. We will investigate and provide a resolution (replacement or refund).

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## 9. Razorpay Payment Gateway

All payments are processed securely through **Razorpay**. For payment-related issues:
– Contact Razorpay Support: support@razorpay.com
– Or reach out to us, and we will assist in coordinating with Razorpay.

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## 10. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.

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## 11. Contact Us

For questions or assistance with returns/refunds:

**Email:** zoricaspices@gmail.com
**Phone:** 8810483050
**WhatsApp:** 8810483050
**Address:** Zorica Spices, 713/13M St. Stephen’s Church Compound, Church Mission Road, Fatehpuri, Old Delhi – 110006, India

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## 12. Governing Law

This policy is governed by the laws of India, including the Consumer Protection Act, 2019. We are committed to ensuring a seamless experience and appreciate your trust in Zorica Spices.

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**Note:** This Refund Policy is tailored for an e-commerce website selling spices in India, using Razorpay as the payment gateway. It aligns with common e-commerce practices and India’s consumer protection laws.