Refund and Returns Policy

Refund Policy for ZORICA SPICES

*Last Updated: October 20, 2025*

Thank you for shopping at ZORICA SPICES, your trusted source for premium spices. We aim to ensure your satisfaction with every purchase. This Refund Policy outlines the terms and conditions for returns and refunds for products purchased through our e-commerce website, specifically for transactions processed via the *Razorpay Payment Gateway*. By placing an order, you agree to the terms below.

#### 1. Eligibility for Refunds
– *General Returns: Due to the perishable nature of spices, we accept returns within **7 days* from the date of delivery. Products must be:
– Unopened, unused, and in their original sealed packaging.
– Returned with all labels, tamper-proof seals, and accompanying materials intact.
– *Defective or Damaged Items: If your spices arrive damaged, defective, or not as described (e.g., contaminated, incorrect product, or compromised packaging), you may return them for a full refund (including original shipping costs) within **7 days* of delivery. Please contact us immediately at zoricaspices@gmail.com with photos of the issue for verification.
– *Non-Returnable Items*: The following are not eligible for return or refund:
– Opened or partially used spice products.
– Products without original packaging or with broken seals.
– Products damaged due to improper storage after delivery.
– Bulk or wholesale orders (unless defective).
– *Change of Mind*: Due to the perishable nature of spices, we do not accept returns for “change of mind.” Exceptions may be considered at our discretion for unopened products, subject to a restocking fee of up to 15% of the item’s value.

#### 2. Return Process
To initiate a return:
1. Contact us within *7 days* of delivery at zoricaspices@gmail.com or through your account’s “Order History” section to request a Return Merchandise Authorization (RMA) number. Provide your order number, reason for return, and photos (for defective/damaged items).
2. Securely pack the item in its original packaging, ensuring seals are intact, and clearly mark the RMA number on the package.
3. Ship the return to: [Return Address . ZORICA SPICES 713/13 ST. STEPHEN’S CHURCH COMPOUND, CHURCH MISSION ROAD, FATEFPURI, OLD DELHI-110006, INDIA].
– You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product), in which case we will provide a prepaid shipping label.
4. Upon receipt and inspection (within 3-5 business days), we will confirm eligibility and process your refund.

*Note*: Use a trackable courier service for returns, as we are not responsible for items lost or damaged in transit.

#### 3. Refund Processing
– *Timeline: Refunds are processed within **5-7 business days* after we receive and verify the returned item.
– *Refund Method: Refunds will be issued via the **Razorpay Payment Gateway* to the original payment method (e.g., credit/debit card, UPI, net banking, or wallet). For orders paid via Cash on Delivery (COD), refunds will be issued via bank transfer to an account you provide.
– *Refund Amount*: Refunds include the full purchase price of the item(s). Original shipping fees are refunded only for defective or incorrect items. Promotional discounts applied to the order will be prorated.
– *Razorpay Processing*: Refunds through Razorpay typically reflect in your account within 5-10 business days, depending on your bank or payment provider. Contact Razorpay support or us if the refund is delayed beyond this period.
– *Gift Purchases*: For orders shipped directly to a recipient, refunds may be issued as store credit or a gift card, at our discretion.

#### 4. Exchanges
– We offer exchanges for defective or incorrect spice products within *7 days* of delivery, subject to availability. Follow the return process and specify the exchange request. Shipping costs for exchanges are covered by us only for defective/incorrect items.

#### 5. Order Cancellations
– Orders can be canceled before shipment by contacting us at [zoricaspices@gmail.com] or through your account. If paid via Razorpay, cancellations are refunded within 5-7 business days to the original payment method. Once shipped, orders cannot be canceled and must follow the return process.

#### 6. International Returns
– For international orders, returns are accepted within *7 days* under the same conditions. You are responsible for return shipping costs, customs duties, and taxes unless the return is due to our error. Contact us for guidance on international return procedures.

#### 7. Razorpay-Specific Terms
– All transactions are processed securely through *Razorpay*, a PCI DSS-compliant payment gateway. We do not store your payment information.
– Refunds adhere to Razorpay’s policies, which may include additional verification for high-value transactions or fraud prevention.
– If you experience issues with Razorpay refunds, contact us or Razorpay’s support team at [Razorpay’s support link: https://razorpay.com/support/].

#### 8. Changes to This Policy
We may update this Refund Policy at any time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.

#### 9. Contact Us
For questions or assistance with returns/refunds:
– *Email*: [zoricaspices@gmail.com]
– *Phone*: [+91-8810483050]
– *Address*: [Business Address, ZORICA SPICES 713/13M ST. STEPHEN’S CHURCH COMPOUND, CHURCH MISSION ROAD FATEHPURI, OLD DELHI- 110006, INDIA.]

This policy is governed by the laws of India, including the Consumer Protection Act, 2019. We are committed to ensuring a seamless experience and appreciate your trust in [ ZORICA SPICES].

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*Disclaimer*: This is a sample Refund Policy tailored for an e-commerce website selling spices in India, using Razorpay as the payment gateway. It aligns with common e-commerce practices and India’s consumer protection laws.